Terms and Conditions

Effective Date: 3 May 2025
Last Updated: 22 October 2025

Important Information About These Terms

Please read these Terms and Conditions carefully before purchasing any courses or services from Artistic Touch – Nail Training Academy. By completing your purchase, you acknowledge that you have read, understood, and agree to be bound by these Terms in full.

These Terms constitute a legally binding agreement between you (the student or customer) and Artistic Touch Studio Ltd, trading as Artistic Touch – Nail Training Academy.

Legal Entity Information:

• Company Name: Artistic Touch Studio Ltd
• Trading As: Artistic Touch – Nail Training Academy
• Company Number: SC832165
• Registered in: Scotland, United Kingdom
• Founder & Lead Educator: Radina Ignatova
• Based in: Dundee, Scotland, UK
• Website: artistictouchnailacademy.com
• Registered Address: Available on Companies House website

Contact Information:

• Contact Form: https://artistictouchnailacademy.com/contact-us/

Table of Contents

1. Agreement to Terms
2. Changes to Terms
3. Our Services and Course Types
4. Course Accreditation, Qualifications and Scope of Practice
5. Marketing Badges – Terms of Use
6. User Account and Registration
7. Governing Law and Jurisdiction
8. International Sales
9. Payment and Processing
10. Cancellation, Refunds and Your Right to Cancel
11. Course Access and User Restrictions
12. Intellectual Property Rights
13. User Representations and Warranties
14. Prohibited Activities
15. User Generated Content
16. Health and Safety – Mandatory Warnings
17. Services Management
18. Term and Termination
19. Modifications and Interruptions
20. Privacy and Data Protection
21. Dispute Resolution
22. Liability, Warranties and Disclaimers
23. Indemnification
24. Electronic Communications
25. Accessibility Commitment
26. Insurance and Professional Requirements
27. Miscellaneous
28. Contact Information

1. Agreement to Terms

These Terms and Conditions, together with our Privacy Policy and Refund Policy, constitute the entire agreement between you and Artistic Touch Studio Ltd concerning your access to and use of our courses and services.

By accessing our website, enrolling in courses, or using our services, you confirm that:

• You have read and understood these Terms
• You agree to be legally bound by these Terms
• You meet the age requirement (18 years or older)
• All information you provide is accurate and truthful
• You will comply with all applicable laws and regulations

If you do not agree to these Terms, you must not access or use our services.

1.1 Acceptance of Terms

Your acceptance occurs when you:

• Complete a course purchase
• Create a user account
• Access any course materials
• Use any of our services

1.2 Legal Capacity

By accepting these Terms, you represent that:

• You are at least 18 years of age
• You have the legal capacity to enter into a binding contract
• You are not prohibited from receiving our services under UK law or any other applicable law

1.3 Business Use

If you are purchasing on behalf of a business or organization:

• You confirm you have authority to bind that entity to these Terms
• Both you and the entity are bound by these Terms
• References to “you” include both you individually and the entity

2. Changes to Terms

2.1 Right to Modify

We reserve the right to modify, update, or replace these Terms at any time at our sole discretion. Changes may be made for reasons including but not limited to:

• Legal or regulatory compliance
• Security improvements
• Changes to our services or business model
• Clarification of existing provisions
• Addition of new services or features

2.2 Notification of Changes

When we make material changes to these Terms:

• We will update the “Last Updated” date at the top of this document
• We will notify you via email (to your registered email address)
• We may display a notice on our website
• For significant changes, we may require explicit re-acceptance

2.3 Your Responsibility

It is your responsibility to:

• Review these Terms periodically
• Check for updates when you log in
• Read notification emails we send about changes
• Contact us if you have questions about changes

2.4 Continued Use Constitutes Acceptance

Your continued use of our services after changes take effect constitutes your acceptance of the modified Terms. If you do not agree to the changes, you must:

• Stop using our services immediately
• Contact us to request account closure
• Note that no refunds will be provided solely due to Terms changes (unless required by law)

2.5 Existing Purchases

Changes to these Terms do NOT affect:

• Courses already purchased (original Terms apply to those purchases)
• Active legal disputes or claims
• Rights that have already vested

3. Our Services and Course Types

Artistic Touch – Nail Training Academy provides online and in-person nail education services designed for nail technicians, beauty professionals, and individuals seeking to develop professional nail care skills.

3.1 Online Courses (Masterclasses)

Self-Paced Digital Education

• Pre-recorded video lessons
• Downloadable resources (templates, guides, checklists)
• Lifetime access (unless otherwise stated)
• Study at your own pace, on your own schedule
• Access from any device with internet connection

Current Online Courses Include:

• Russian Manicure Masterclass
• BIAB (Builder in a Bottle) Builder Gel Systems
• Advanced Nail Art Techniques
• Nail Shapes & Structure Design
• Additional specialized masterclasses as listed on our website

3.2 In-Person Training (Future Offering)

Hands-On, Live Education

• Physical attendance at our Dundee training location
• Direct supervision and feedback from Radina Ignatova
• Small group sizes for personalized instruction
• Specific dates and times (booking required)

Note: In-person training is currently in development. When available, separate booking terms will apply including specific cancellation policies for physical attendance.

3.3 Accredited Certification Courses (Future Offering)

Formal Qualifications

• Industry-recognized certifications
• Assessment and examination components
• Practical skills evaluation
• Certification upon successful completion
• Higher standards of accountability and regulation

Note: Accredited courses are currently in development. Additional terms, assessment criteria, and regulatory compliance requirements will apply when launched.

3.4 Private Consultations and Mentoring

One-on-One Expert Guidance

• Personalized feedback on your work
• Business development support
• Technical troubleshooting
• Career advancement planning
• Scheduled via separate booking system

3.5 Digital Resources and Materials

Supplementary Learning Tools

• Templates (consent forms, client records, aftercare instructions)
• Business tools (pricing calculators, client agreements)
• Safety guides (COSHH assessments, patch test protocols)
• Technique guides (step-by-step visual references)

3.6 Community and Support

Ongoing Learning Environment

• Access to student community (where available)
• Email support for course-related questions
• Updates and supplementary materials
• Continued professional development resources

3.7 Course Content Disclaimer

All courses provide education and training. They do NOT:

• Guarantee specific business results or income
• Replace legal or professional advice
• Substitute for medical guidance
• Provide insurance or regulatory approval
• Guarantee employment or client acquisition

Your success depends on your effort, skill development, practice, and business acumen.

4. Course Accreditation, Qualifications and Scope of Practice

4.1 Current Status: Non-Accredited Educational Courses

Important Notice:
All courses currently offered by Artistic Touch – Nail Training Academy are NON-ACCREDITED educational masterclasses. These are professional development courses designed to enhance your skills, knowledge, and techniques in nail care.

What This Means:

• Courses provide valuable education and skill development
• Certificates of completion are provided upon finishing courses
• Certificates demonstrate your commitment to learning and professional development
• Certificates are NOT formal qualifications recognized by regulatory bodies
• Courses do NOT lead to government-recognized certifications (e.g., NVQ, SVQ, or equivalent)

Non-Accredited Certificates
Non-accredited certificates are issued for completion only and are not professional qualifications. They cannot be used to obtain insurance or represent accredited status. These courses are designed solely for independent skill enhancement, artistic improvement, and professional technique refinement, and must not be represented as equivalent to accredited qualifications.

4.2 Certificate of Completion vs. Accredited Qualification

Certificate of Completion (What We Currently Provide):

• Proof you have completed the course material
• Demonstrates professional development
• Shows commitment to education
• Can be included in your portfolio
• May be recognized by some employers or clients
• Does NOT carry regulatory weight

Accredited Qualification (Not Currently Offered):

• Recognized by official awarding bodies (e.g., VTCT, ABT, City & Guilds)
• May be required for certain insurance policies
• Often required for licensing in regulated markets
• Includes external assessment and verification
• Meets specific industry standards

4.3 Use of Certificates and Marketing

You MAY:

• Display your certificate of completion in your workspace
• Include it in your professional portfolio
• List completed courses on your CV or resume
• Mention courses in your professional biography
• Reference skills learned in client communications

You MUST NOT:

• Claim to hold a formal qualification or accreditation you do not possess
• Misrepresent our certificates as government-recognized qualifications
• Use misleading terms such as “certified nail technician” unless you hold formal accreditation
• Falsely claim regulatory approval or official recognition
• Imply our courses meet licensing requirements they do not meet

4.4 Insurance and Licensing Implications

Important Advisory:

Our current courses may NOT satisfy:

• Professional liability insurance requirements
• Local authority licensing conditions
• Salon employer qualification requirements
• Certain client expectations for “certified” practitioners

Your Responsibility:

• Check your insurance provider’s requirements before relying on our certificate
• Verify local licensing requirements in your area
• Confirm whether employers require accredited qualifications
• Be transparent with clients about your training background

4.5 Future Accredited Course Offering

We are actively working toward offering accredited certification courses in the future. When available:

• These courses will be clearly labeled as “Accredited”
• Separate terms and pricing will apply
• Assessment and examination will be required
• Official awarding body certification will be provided
• Different refund and cancellation policies may apply

Current students will be notified when accredited courses become available.

4.6 Scope of Practice and Legal Responsibility

Important Legal Notice:

Completing our courses does NOT:

• Grant you a license to practice (if your region requires one)
• Authorize you to perform regulated procedures
• Provide legal protection or professional indemnity
• Replace the need for appropriate insurance coverage
• Exempt you from local health and safety regulations

You are solely responsible for:

• Ensuring you meet all legal requirements to practice in your area
• Obtaining appropriate insurance coverage
• Complying with local health and safety regulations
• Maintaining professional standards
• Continuing education and skill development
• Understanding and adhering to your scope of practice

4.7 Verification and Authenticity

Certificate Verification:

• All certificates include a unique certificate number
• Employers or clients may verify authenticity by contacting us through our contact form
• We maintain records of all issued certificates
• Fraudulent certificates or misrepresentation will be reported

We will verify:

• Whether a certificate was genuinely issued by us
• The course name and completion date
• The student name on the certificate

We will NOT disclose:

• Course grades or performance details (without your consent)
• Payment information
• Other personal information protected under GDPR

4.8 Verification of Prior Qualifications

For certain advanced courses, conversion training, or specialist masterclasses, students may be required to provide evidence of an existing accredited qualification or relevant professional experience before enrolment or certification.

Purpose of Verification:

This prerequisite requirement ensures:

• Compliance with ABT and industry safety standards
• Confirmation that the student holds an appropriate foundation of knowledge
• Protection of both the student and future clients from unsafe or unqualified practice
• Maintenance of professional training standards

Acceptable Evidence:

Students may be asked to provide one or more of the following:

• A valid accredited qualification certificate or diploma (e.g., ABT, VTCT, CIBTAC, or equivalent)
• Proof of current professional insurance covering relevant techniques
• Written documentation demonstrating equivalent industry experience or previous education
• Portfolio evidence of professional work (for experience-based verification)

Verification Timeline:

• Evidence must be submitted before enrolment for courses with mandatory prerequisites
• For optional verification courses, evidence may be required before final certification
• We will notify you of specific requirements at the time of course selection or purchase

Confidentiality and Data Protection:

All submitted qualification evidence will be:

• Treated as strictly confidential
• Handled securely in accordance with UK GDPR
• Stored as outlined in our Privacy Policy
• Retained for up to 7 years to meet legal, accreditation, and insurance record-keeping obligations
• Securely deleted after the retention period, unless longer retention is required by law

Consequences of Non-Compliance:

Students who are unable or unwilling to provide acceptable proof of qualification when required may experience:

• Delayed course access — enrolment may be paused until evidence is received
• Delayed certification — final certificate issuance may be withheld
• Enrolment cancellation — if suitable evidence cannot be provided, your enrolment may be cancelled (refund eligibility subject to our Refund Policy)

Important: This verification requirement may also apply to selected non-accredited masterclasses where advanced product knowledge, prior practical experience, or safety compliance is essential for participant and client safety.

Exemptions and Appeals:

If you believe you meet the prerequisite requirements but do not have formal documentation, you may:

• Contact us via our contact form to discuss alternative evidence
• Provide a detailed professional portfolio or experience summary
• Request a pre-enrolment consultation to determine eligibility

All verification decisions are made at the sole discretion of Artistic Touch Studio Ltd and are final.

5. Marketing Badges – Terms of Use

Upon successful completion of certain courses, you will receive digital marketing badges that you may use to promote your services and demonstrate your training.

5.1 What You Receive

Digital Badge Package Includes:

• High-resolution badge image files (PNG format with transparent background)
• Multiple size variations for different platforms
• Brand-compliant design matching Artistic Touch visual identity
• Usage guidelines document

Available Badge Types:

• Course-specific badges (e.g., “Trained in Russian Manicure by Artistic Touch”)
• Skill-specific badges (e.g., “BIAB Specialist Trained”)
• Student status badge (“Artistic Touch Academy Student”)

5.2 Permitted Uses

You MAY use badges to:

• Display on your professional website or portfolio
• Include in social media profiles and posts (Instagram, Facebook, TikTok, etc.)
• Add to business cards, brochures, and marketing materials
• Show in your physical workspace (printed or digital display)
• Include in email signatures
• Use in online booking systems or service menus

5.3 Usage Requirements

When using badges, you MUST:

• Use the badge exactly as provided (no modifications to design, colors, or text)
• Maintain aspect ratio (do not stretch or distort)
• Ensure the badge is clearly visible and legible
• Use badges only for courses you have personally completed
• Include the badge as part of truthful marketing materials
• Comply with advertising standards and regulations in your jurisdiction

5.4 Prohibited Alterations

You MUST NOT:

• Change the colors, fonts, or design elements
• Add additional text or graphics to the badge
• Crop, rotate, or distort the badge
• Combine the badge with competitor branding
• Use the badge in a way that implies endorsement of other products/services
• Modify the badge to misrepresent your level of training

5.5 Prohibited Contexts

You MUST NOT use badges:

• To imply official accreditation or regulatory approval (unless applicable)
• In connection with illegal services or activities
• To promote products or services we do not endorse
• In a manner that damages our reputation
• After your usage rights have been terminated
• To suggest partnership, sponsorship, or official affiliation beyond student status

5.6 Revocation of Rights

We reserve the right to revoke your badge usage rights if:

• You violate these Terms of Use
• You misuse the badge or our brand
• You engage in unprofessional conduct that reflects poorly on Artistic Touch
• You make false claims about your training or qualifications
• You use the badge in connection with illegal activities
• Your course enrollment is terminated

Upon revocation:

• You must immediately cease all use of badges
• Remove badges from all platforms (website, social media, printed materials)
• Failure to comply may result in legal action for trademark infringement

5.7 Ownership and Intellectual Property

Important:

• All badges remain the intellectual property of Artistic Touch Studio Ltd
• You receive a limited, non-exclusive, non-transferable license to use the badge
• You do NOT own the badge design or trademark
• You may not sell, transfer, or sublicense badge usage rights
• This license is personal to you and cannot be passed to others

5.8 Artistic Touch Branding

When using badges, you acknowledge that:

• “Artistic Touch” is a registered trading name of Artistic Touch Studio Ltd
• All associated logos, names, and branding are protected intellectual property
• You may only use our branding in accordance with these Terms
• We may update badge designs periodically (you should use current versions)

5.9 Social Media Tagging

We encourage you to:

• Tag @artistictouchnailacademy when posting work related to our courses
• Use hashtags: #ArtisticTouchTrained #NailEducationUK
• Share your learning journey and results
• Engage with our community

We may:

• Repost or share your content (with credit)
• Feature student success stories
• Use your work in marketing (with permission requested separately)

6. User Account and Registration

6.1 Account Creation

To access our courses and services, you must create a user account. By creating an account, you agree to:

• Provide accurate, current, and complete information
• Maintain and update your information as needed
• Keep your password secure and confidential
• Notify us immediately of any unauthorized access
• Accept responsibility for all activities under your account

6.2 Required Information

Mandatory Registration Details:

• Full legal name (as it should appear on your certificate)
• Valid email address (for account access and communications)
• Country of residence (for legal and tax compliance)
• Password (meeting our security requirements)

Optional Information:

• Phone number (for course support)
• Business name (if purchasing as a professional)
• Social media handles (for community features)
• Professional background (to personalize your experience)

6.3 Account Security

Your Responsibilities:

• Create a strong, unique password
• Never share your login credentials with anyone
• Log out from shared or public devices
• Enable two-factor authentication if available
• Report suspicious activity immediately

We will NEVER:

• Ask you for your password via email or phone
• Request your payment details outside our secure checkout
• Contact you via unofficial channels requesting sensitive information

6.4 Account Termination by You

You may close your account at any time by:

• Contacting us through our contact form
• Following account closure procedures in your account settings

Upon closure:

• You lose access to all purchased courses (no refund unless within cancellation period)
• Your data will be retained or deleted according to our Privacy Policy
• Outstanding payments remain due
• Certificates already issued remain valid (but badge usage rights terminate)

6.5 Account Termination by Us

We reserve the right to suspend or terminate your account immediately, without notice, if:

• You violate these Terms
• You engage in fraudulent activity
• You share account access or course content
• You abuse or harass our staff or other students
• You provide false information
• You use our services for illegal purposes
• Your account shows signs of security compromise

Upon termination by us:

• You lose all access to courses
• No refund will be provided (except as required by law)
• You must cease use of all certificates and badges
• Outstanding amounts remain payable
• We may pursue legal action for damages

6.6 Account Inactivity

If your account remains inactive for 24 consecutive months:

• We may send you a reminder email
• We may archive your account
• Your data will be retained according to our Privacy Policy
• You can reactivate by logging in or contacting us

6.7 Name Changes

If you need to change the name on your account or certificate:

• Contact us through our contact form with proof of legal name change
• Name changes are permitted for legal reasons (marriage, deed poll, etc.)
• Changes for other reasons are at our discretion
• We may charge an administrative fee for certificate reissue

6.8 Account Transfer

Accounts and course access are NON-TRANSFERABLE.

• You cannot sell, gift, or transfer your account to another person
• You cannot transfer course access to another individual
• Attempting to do so violates these Terms and will result in termination

6.9 Multiple Accounts

You may only maintain ONE active account per individual. Creating multiple accounts for the purpose of:

• Evading bans or restrictions
• Abusing promotions or discounts
• Circumventing access limitations is prohibited and will result in termination of all accounts.

7. Governing Law and Jurisdiction

7.1 Governing Law

These Terms and Conditions, and any dispute arising from or relating to them, shall be governed by and construed in accordance with the laws of Scotland and the United Kingdom, without regard to conflict of law principles.

7.2 Exclusive Jurisdiction

You agree that any legal action or proceeding relating to these Terms or your use of our services shall be brought exclusively in the Sheriff Court of Tayside, Central and Fife at Dundee, and you irrevocably submit to the exclusive jurisdiction of that court.

7.3 Waiver of Other Jurisdictions

By accepting these Terms, you waive any right to bring legal proceedings in any other court or jurisdiction, whether in Scotland, elsewhere in the UK, or internationally.

7.4 Exceptions for Consumer Rights

Important Notice for Consumers:

Nothing in this section affects your statutory consumer rights under:

• UK Consumer Rights Act 2015
• EU consumer protection laws (where applicable)
• Other mandatory consumer protection legislation in your jurisdiction

If you are a consumer:

• You may also have the right to bring proceedings in the courts of your country of residence under certain consumer protection laws
• These jurisdiction clauses cannot override mandatory consumer protection rights
• EU consumers retain their rights under EU consumer protection directives

7.5 International Users

If you are accessing our services from outside the UK:

• You do so at your own initiative
• You are responsible for compliance with local laws
• These Terms remain governed by Scottish law
• Disputes will be resolved in Dundee, Scotland (subject to mandatory consumer protection laws in your jurisdiction)

8. International Sales

8.1 We Welcome Global Students

Artistic Touch – Nail Training Academy is proud to serve students worldwide. Our online courses are accessible from any country with internet access.

8.2 Currency and Pricing

Base Currency:

• All prices are listed in British Pounds Sterling (GBP)
• Prices displayed on our website are in GBP

International Payments:

• Your bank or payment provider will convert GBP to your local currency
• Exchange rates are determined by your bank or payment provider, not by us
• Currency conversion fees may apply (charged by your bank)
• We do not control or profit from currency conversion

8.3 International Payment Methods

We accept internationally recognized payment methods:

• Credit and debit cards (Visa, Mastercard, American Express)
• PayPal (available in most countries)
• Other payment processors as displayed at checkout

8.4 Taxes and Duties

UK VAT:

• VAT is charged to UK customers at the current rate
• VAT is NOT charged to customers outside the UK

Your Local Taxes:

• You are responsible for any taxes, duties, or fees imposed by your country
• Some countries may charge VAT, GST, or other consumption taxes on digital purchases
• We do not collect taxes on behalf of foreign jurisdictions
• Check with your local tax authority if unsure

8.5 International Consumer Rights

Your Rights Under Local Law:

• These Terms are subject to mandatory consumer protection laws in your jurisdiction
• If your local laws provide greater protection than UK law, those laws apply
• You retain all statutory rights that cannot be waived by contract

Specific Jurisdictions:

• EU customers: Protected by EU Consumer Rights Directive and Digital Content Directive
• Australian customers: Protected by Australian Consumer Law
• Canadian customers: Protected by provincial consumer protection legislation
• US customers: Protected by state consumer protection laws

8.6 Language

Course Language:

• All courses are delivered in English
• Course materials, videos, and resources are in English
• No translations are currently available (this may change in future)

Website Translation:

• Our website may offer automatic translation tools
• Translations are provided for convenience only
• The English version of these Terms is the legally binding version
• In case of discrepancy, the English version prevails

8.7 International Refunds

Refunds to international customers:

• Will be processed in GBP
• Will be converted to your currency by your bank/payment provider
• May be subject to different exchange rates than your original purchase
• May incur currency conversion fees (we do not control these)
• Exchange rate risk is borne by you (we cannot guarantee you receive the same amount in local currency)

8.8 Time Zones

Effective Dates and Deadlines:

• All times and dates referenced in these Terms are in UK time (GMT/BST)
• Refund request deadlines are calculated in UK time
• Course release times are in UK time
• Live session times (where applicable) are shown in UK time (we recommend using a time zone converter)

8.9 International Data Transfers

Data Protection Notice:

• Our servers and data processing may occur outside your country
• By using our services, you consent to international data transfer
• We comply with GDPR requirements for data protection
• See our Privacy Policy for full details

8.10 Restricted Countries

We reserve the right to restrict access from certain countries due to:

• Legal restrictions
• Payment processing limitations
• Sanctions or embargoes
• Fraud prevention measures

Currently, we do not knowingly provide services to users in countries subject to comprehensive UK or international sanctions.

9. Payment and Processing

9.1 Payment Requirement

All courses and services must be paid for in full before access is granted, unless otherwise agreed in writing or through an installment plan arrangement.

9.2 Accepted Payment Methods

We accept the following payment methods:

• Credit cards (Visa, Mastercard, American Express)
• Debit cards (Visa Debit, Mastercard Debit)
• PayPal
• Other payment processors as displayed at checkout

9.3 Payment Processing

Third-Party Processors:

• Payments are processed through secure third-party payment processors
• We do not store your full credit card details on our servers
• Payment processors are PCI DSS compliant
• You agree to the terms and conditions of our payment processors

Payment Timing:

• Payment is required at time of purchase
• Access is granted immediately upon successful payment (for online courses)
• Failed payments will prevent course access until resolved

9.4 Pricing and Price Changes

Current Pricing:

• All prices are displayed in British Pounds Sterling (GBP)
• Prices include UK VAT where applicable
• Prices are subject to change without notice

Price Changes:

• We reserve the right to change prices at any time
• Price changes do not affect existing purchases (you pay the price shown at checkout)
• Sale prices and discounts are valid for the period specified
• We are not obligated to honor pricing errors

9.5 Promotional Codes and Discounts

Discount Code Use:

• Codes must be entered at checkout
• Codes cannot be applied retroactively to completed purchases
• Codes cannot be combined unless explicitly stated
• Codes may have expiration dates or usage limits
• Codes are non-transferable and may not be sold

Promotional Terms:

• Promotions may be limited to specific courses or customer segments
• We reserve the right to cancel fraudulent or abusive use of codes
• One promotional code per transaction unless otherwise stated

9.6 Installment Plans (Where Available)

If Offering Payment Plans:

• Installment terms will be clearly displayed at checkout
• You must complete all payments to retain full course access
• Missed payments may result in access suspension
• Late payment fees may apply (clearly disclosed)
• You remain bound by these Terms regardless of payment method

9.7 Security and Fraud Prevention

We take payment security seriously and employ measures including:

• SSL encryption for all transactions
• Fraud detection systems
• Payment verification processes
• Secure payment gateway partners

Suspicious Activity:

• We may decline or hold payments suspected of fraud
• We may request additional verification (ID, payment method confirmation)
• We may report fraudulent activity to authorities
• Chargebacks for fraudulent claims may result in legal action

9.8 Payment Failures

If Payment Fails:

• You will receive notification via email
• Course access will be denied until payment succeeds
• You may attempt payment again
• Persistent failures may require contacting your bank or using an alternative method

Reasons for Failure:

• Insufficient funds
• Card declined by issuer
• Incorrect payment details
• Security blocks by bank
• Technical errors

9.9 UK Credit Card Section 75 Protection

For UK Customers Paying by Credit Card:

If you pay for a course costing over £100 using a credit card, you may be protected under Section 75 of the Consumer Credit Act 1974.

What This Means:

• If we breach the contract or misrepresent the course, you may have a claim against your credit card provider as well as us
• This provides additional consumer protection
• Contact your card provider for details on how to make a Section 75 claim

Important Notes:

• This applies only to credit cards (not debit cards)
• The purchase must be over £100
• This is UK law and may not apply to international customers
• We recommend reviewing Section 75 protections with your card provider

9.10 PayPal Buyer Protection

For Payments via PayPal:

PayPal offers Buyer Protection which may cover your purchase if:

• The course is significantly not as described
• You do not receive access after payment

To Use PayPal Protection:

• You must file a dispute through your PayPal account within their specified timeframes
• PayPal’s terms and conditions apply
• We will work with PayPal to resolve disputes fairly

PayPal UK Terms:

• Buyer Protection terms are set by PayPal, not us
• Review PayPal’s User Agreement for full protection details
• Digital goods have specific protection criteria

9.11 Chargeback Policy

Important Warning:

If you initiate a chargeback with your bank or card issuer:

• Your account will be immediately suspended
• All course access will be revoked
• We may pursue collection of the disputed amount plus administrative fees
• Fraudulent chargebacks may result in legal action

Before Filing a Chargeback:

• Contact us through our contact form to resolve the issue
• We are committed to addressing legitimate concerns
• Most issues can be resolved through communication
• Chargebacks should be a last resort

9.12 Recurring Payments

Currently, We Do Not Offer:

• Subscription-based access
• Automatic renewal charges
• Recurring billing

If Future Subscription Services Are Introduced:

• Subscription terms will be clearly disclosed before purchase
• You will have the ability to cancel
• Cancellation procedures will be simple and accessible
• You will receive advance notice of renewal charges

9.13 Receipts and Invoices

After Purchase:

• You will receive an email receipt immediately
• Receipt includes transaction details, amount paid, and date
• Receipts are sent to the email address on your account

Invoices for Business Purchases:

• If you require an invoice for business purposes, contact us through our contact form
• Provide your business name, VAT number (if applicable), and billing address
• We will issue a proper invoice for your records

10. Cancellation, Refunds and Your Right to Cancel

10.1 14-Day Cooling-Off Period (UK & EU Customers)

Your Legal Right to Cancel:

Under the UK Consumer Contracts Regulations 2013 and EU Consumer Rights Directive, you have the right to cancel your purchase within 14 days without giving any reason.

Cancellation Period Starts:

• For online courses: The day after purchase
• For in-person courses: The day after booking confirmation

How to Cancel:

• Contact us through our contact form at https://artistictouchnailacademy.com/contact-us/
• Clearly state you wish to cancel
• Include your order number and email address
• Send notice within the 14-day period (date sent, not received, counts)

Refund Upon Cancellation:

• Full refund of all amounts paid
• Refund processed within 14 days of receiving your cancellation notice
• Refund issued to original payment method

10.2 Exception: Loss of Cancellation Right for Digital Content

Critical Notice:

Under UK and EU law, you LOSE your 14-day cancellation right for digital content if:

1. You agreed to immediate access, AND
2. You acknowledged losing your cancellation right, AND
3. You accessed any course content

At Checkout, You Must Confirm:

• “I want immediate access to my online course”
• “I understand I lose my 14-day cancellation right once I access any course content”

What This Means:

• Once you log in and view course materials, you CANNOT cancel and get a refund under the 14-day cooling-off right
• This is UK/EU law, not our policy choice
• You still retain other statutory rights (see Section 10.5)

If You Do NOT Consent to Immediate Access:

• Your access will be delayed by 14 days to preserve your cancellation right
• You can cancel within 14 days for a full refund
• After 14 days, access is automatically granted

10.3 Voluntary Refund Policy (Beyond Legal Requirements)

Our Commitment:

While we cannot provide refunds after you’ve accessed digital content (per UK law), we offer a voluntary refund policy in specific circumstances:

Eligible for Refund:

1. Technical Issues: If you cannot access the course due to technical problems on our end and we cannot resolve within 7 days
2. Misrepresentation: If the course is materially different from what was described on our website
3. Double Payment: If you were charged twice by error

NOT Eligible for Refund:

• Change of mind after accessing content
• “Didn’t like it” after viewing course materials
• Purchased wrong course (this is your responsibility to check before purchase)
• Lack of time to complete course
• Technical issues on your end (device incompatibility, internet problems)
• Not meeting your personal expectations (unless we misrepresented the course)

How to Request a Refund:

1. Contact us through our contact form at https://artistictouchnailacademy.com/contact-us/
2. Explain the specific issue
3. Provide evidence if applicable
4. We will review within 5 business days

10.4 In-Person Course Cancellation

Cancellation by You:

• Cancellations must be made through our contact form
• More than 14 days before course date: Full refund minus £25 administrative fee
• 7-14 days before course date: 50% refund
• Less than 7 days before course date: No refund
• No-show on course day: No refund

Rescheduling:

• One free reschedule allowed (with at least 7 days’ notice)
• Additional reschedules subject to £25 fee
• Subject to course availability

10.5 Your Statutory Rights Remain Protected

This refund policy is in addition to, and does not affect, your statutory rights under consumer protection laws. Nothing in these Terms restricts your legal rights as a consumer

10.6 If We Cancel

If we cancel your course for any reason, you will receive:

• Full refund of all amounts paid within 14 days, OR
• Transfer to alternative date at no additional cost (your choice)

10.7 Refund Processing

Timeline:

• Refunds are processed within 14 days of approval
• You will receive email confirmation when refund is initiated

Method:

• Refunds issued to original payment method only
• Credit/debit card refunds may take 5-10 business days to appear (depending on your bank)
• PayPal refunds typically appear within 24-48 hours

Currency:

• Refunds issued in GBP (British Pounds Sterling)
• For international customers: Your bank will convert to your local currency
• Exchange rate risk applies (you may receive a different amount than originally paid due to exchange rate fluctuations)
• Currency conversion fees charged by your bank are not refundable

11. Course Access and User Restrictions

11.1 Single User License

Course access is granted ONLY to the named student (you).

This License is:

• Personal to you
• Non-transferable
• Non-shareable
• Non-commercial (unless you purchase a commercial license separately)

Only ONE person may use the login credentials provided.

11.2 Lifetime Access

Unless otherwise stated at the time of purchase, you have lifetime access to purchased online courses.

This means:

• You can access course materials as long as the course remains available on our platform
• You comply with these Terms
• Your account remains in good standing

Course Discontinuation:

We reserve the right to discontinue courses with reasonable notice (minimum 90 days). If a course is discontinued, we will provide:

• Advance notice via email
• Option to download materials before removal (where technically feasible)
• Alternative course access where appropriate

11.3 Prohibited Activities

You MUST NOT:

• Share your login credentials with anyone else
• Allow others to view any part of the course content
• Film, record, screen record, or screenshot course materials for distribution
• Use course content in classroom settings, group viewings, or training environments (without commercial license)
• Distribute course materials in any format (digital or physical)
• Upload course content to file-sharing sites, social media, or public platforms
• Use course content for commercial purposes without explicit written permission
• Create derivative works or competing educational content based on our materials
• Reverse engineer, decompile, or attempt to extract source code
• Use automated tools to download or scrape content
• Remove or alter copyright notices or watermarks

Personal Study Exception:

• You MAY take screenshots or notes for your own personal study and reference
• You MAY NOT share these screenshots or notes with others

Violation Consequences:

Violation of these restrictions constitutes copyright infringement and will result in:

• Immediate termination of access
• No refund
• Legal action for damages
• Potential criminal prosecution for copyright theft

11.4 Account Monitoring

We actively monitor for unusual account activity using security systems and analytics.

We reserve the right to:

• Investigate suspicious account activity
• Request verification of identity
• Delete user accounts showing signs of misuse or sharing
• Deactivate access if sharing, infringement, or fraud is detected
• Terminate enrollment without refund for violations
• Pursue legal action for copyright infringement

Red Flags Include:

• Multiple simultaneous logins from different locations
• Unusual download patterns
• Rapid progression through content inconsistent with normal learning
• IP address anomalies
• Reports from other users about shared content

11.5 Course Language

All courses are delivered in English unless otherwise stated.

Multi-language support may be available in the future through website translation plugins, but course content itself will remain in English.

11.6 Certificate Name Policy

The name on your certificate will match the name you provided during registration.

Name Change Requests:

• Must be made through our contact form
• Require proof of legal name change (marriage certificate, deed poll, etc.)
• Subject to administrative fee for certificate reissue
• Allowed only for legitimate legal reasons

We will NOT:

• Issue certificates in nicknames or business names
• Change names without proper documentation
• Reissue certificates for spelling errors you made during registration (you are responsible for entering your name correctly)

11.7 Technical Requirements

To access our courses, you need:

• Internet connection (minimum 5 Mbps recommended)
• Modern web browser (Chrome, Firefox, Safari, Edge – updated to current version)
• Device capable of playing video content (computer, tablet, smartphone)
• Sufficient data allowance (courses contain video content)

We are NOT responsible for:

• Your internet service provider issues
• Device compatibility problems
• Data charges from your mobile provider
• Software or hardware failures on your end

11.8 Course Updates and Modifications

We may:

• Update course content to reflect current techniques or regulations
• Add new lessons or materials
• Correct errors or improve clarity
• Remove outdated information

You will:

• Receive access to updated content at no additional charge
• Be notified of significant course changes via email
• Retain access to core course content as originally described

11.9 Student Conduct

You agree to:

• Engage respectfully with instructors and other students
• Use community features appropriately (if available)
• Refrain from harassment, discrimination, or abusive behavior
• Report concerns or issues through proper channels

Unacceptable behavior includes:

• Harassment of staff or students
• Posting offensive, discriminatory, or illegal content
• Disrupting course delivery or community spaces
• Impersonating others
• Spam or commercial solicitation

Consequences:

• Warning for minor infractions
• Temporary suspension for repeated violations
• Permanent ban and access termination for serious misconduct

12. Intellectual Property Rights

12.1 Our Ownership

All course content and materials are protected by:

• UK and international copyright law
• Trademark law
• Intellectual property rights

We own all rights to:

• Video lessons and demonstrations
• Written course materials (guides, templates, handouts)
• Images, graphics, and design elements
• Audio content and voiceovers
• Course structure and curriculum
• Brand names, logos, and trademarks
• Website design and functionality

12.2 Your Limited License

When you purchase a course, you receive a limited, non-exclusive, non-transferable license to:

• Access and view course content for personal educational use
• Download permitted resources for your own use
• Take notes and screenshots for personal study

This license does NOT grant you:

• Ownership of any content
• Right to redistribute or share content
• Right to create derivative works
• Right to use content commercially (without separate agreement)
• Right to remove copyright notices

12.3 Trademarks

Protected Marks:

• “Artistic Touch – Nail Training Academy”
• “Artistic Touch – Nail Academy”
• “Artistic Touch Studio”
• “Nailypedia”
• Associated logos and brand designs

You acknowledge that these marks and all associated brand assets are the property of Artistic Touch Studio Ltd.
You may not reproduce, imitate, or use any of our names, branding, or logos in a way that could cause confusion with our business or suggest affiliation without our prior written consent.
All other trademarks appearing on our website or in our materials remain the property of their respective owners.

You may NOT:

• Use our trademarks in your business name (e.g., “Artistic Touch Nails Manchester”)
• Register domain names containing our trademarks
• Use our marks in a way that suggests endorsement or partnership
• Use our marks on products or merchandise
• Apply for trademark registration of our marks or confusingly similar marks

Permitted Use:

• Truthful statements about completing our courses
• Use of provided marketing badges (per Section 5 terms)
• Factual references in portfolio or CV

You may not upload, reproduce, or use any Artistic Touch content, courses, or materials in connection with artificial intelligence (AI) training, data mining, or generative systems. This includes, but is not limited to, using our videos, lessons, or text as inputs for machine learning models or datasets.

12.4 Student Work and Submissions

If you submit work for feedback or assessment:

• You retain ownership of your original work
• You grant us a license to review, assess, and provide feedback
• You grant us permission to use your work as examples (with your consent requested separately)
• We will not use your work commercially without explicit permission and compensation

12.5 User-Generated Content License

If you post content in community spaces (forums, comments, etc.):

• You retain ownership of your content
• You grant us a worldwide, non-exclusive license to display, reproduce, and distribute your content within our platform
• You represent that you have the right to post the content
• You agree not to post copyrighted material belonging to others

12.6 Copyright Infringement Claims

If you believe content on our platform infringes your copyright:

• Contact us immediately through our contact form
• Provide details of the copyrighted work
• Provide location of allegedly infringing content
• Include your contact information and a statement of good faith belief
• We will investigate and respond promptly

False Claims:

• Making false copyright claims may result in legal liability
• We may terminate accounts of repeat false claimants

12.7 Enforcement

We actively protect our intellectual property through:

• Digital rights management (DRM) where applicable
• Watermarking of materials
• Monitoring for unauthorized distribution
• Legal action against infringers

Infringement Consequences:

• Immediate account termination
• Legal action for damages
• Injunctive relief to stop further infringement
• Recovery of legal costs

13. User Representations and Warranties

By using our services, you represent and warrant that:

13.1 Legal Capacity

• You are at least 18 years of age
• You have the legal capacity to enter into this agreement
• You are not prohibited from receiving our services under applicable law

13.2 Accurate Information

• All information you provide is accurate, current, and complete
• You will maintain the accuracy of your information
• You will update information as necessary

13.3 Compliance with Laws

• You will comply with all applicable local, national, and international laws
• You will not use our services for illegal purposes
• You will obtain any necessary licenses or permits required to practice in your jurisdiction

13.4 Professional Standards

• You will maintain appropriate professional standards when applying course knowledge
• You will practice within your scope of competence
• You will prioritize client safety and wellbeing
• You will maintain appropriate insurance coverage

13.5 No Misrepresentation

• You will not misrepresent your qualifications or training
• You will accurately describe the nature of your certification
• You will not falsely claim accreditation or regulatory approval

13.6 Intellectual Property Respect

• You will not infringe our intellectual property rights
• You will not infringe third-party intellectual property rights
• You will use course materials only as permitted

13.7 Account Security

• You will keep your login credentials secure
• You will not share account access
• You will notify us of any unauthorized access

13.8 Truthful Communication

• Information you provide in course applications, support requests, or communications will be truthful
• You will not engage in fraud or deception

14. Prohibited Activities

You are expressly prohibited from:

14.1 Illegal Activities

• Using our services for any illegal purpose
• Violating any applicable laws or regulations
• Facilitating illegal activities by others

14.2 Fraud and Deception

• Using false identity or impersonating others
• Providing false payment information
• Making fraudulent chargebacks or payment disputes
• Misrepresenting your credentials or qualifications

14.3 Intellectual Property Violations

• Copying, reproducing, or distributing course content
• Creating derivative works without permission
• Removing copyright or trademark notices
• Reverse engineering our platform or content

14.4 System Abuse

• Attempting to gain unauthorized access to our systems
• Using automated tools to scrape or download content
• Introducing viruses, malware, or harmful code
• Interfering with platform functionality or security

14.5 Account Abuse

• Creating multiple accounts to evade restrictions
• Sharing account access with others
• Selling or transferring account access
• Using accounts for commercial purposes without authorization

14.6 Harassment and Abuse

• Harassing, threatening, or intimidating staff or students
• Posting offensive, discriminatory, or hateful content
• Engaging in bullying or abusive behavior
• Stalking or doxxing others

14.7 Spam and Solicitation

• Sending unsolicited commercial messages
• Posting spam in community spaces
• Using our platform for unauthorized marketing
• Harvesting user information for commercial purposes

14.8 Misuse of Certificates

• Altering or falsifying certificates
• Using certificates to misrepresent qualifications
• Claiming accreditation that doesn’t exist
• Selling or transferring certificates

14.9 Competitive Activities

• Using course content to create competing courses
• Recruiting our students for competing services
• Engaging in activities that harm our business interests

15. User Generated Content

15.1 Types of User Content

You may submit content through:

• Course assignments and practical work submissions
• Community forums or discussion boards (if available)
• Reviews and testimonials
• Questions and feedback
• Social media posts tagging us

15.2 Content Standards

All user-generated content must:

• Be respectful and professional
• Comply with applicable laws
• Not infringe third-party rights
• Not contain offensive, discriminatory, or harmful material
• Be factually accurate (for reviews and testimonials)

Prohibited Content:

• Illegal content or content promoting illegal activities
• Obscene, pornographic, or sexually explicit material
• Hate speech or discriminatory content
• Defamatory or libelous statements
• Spam or commercial solicitation
• Copyrighted material you don’t have rights to use
• Personal information of others without consent

15.3 License Grant

By submitting content, you grant us:

• A worldwide, non-exclusive, royalty-free license
• To use, reproduce, modify, and display your content
• Within our platform and marketing materials
• For the purpose of operating our services and showcasing student success

We may use your content to:

• Display in community spaces
• Feature in marketing materials (with your consent)
• Use as course examples or case studies (anonymized or with permission)
• Share on social media (with attribution)

15.4 Ownership and Rights

You retain ownership of your original content.

By submitting, you represent that:

• You own or have rights to the content
• The content doesn’t infringe third-party rights
• You have authority to grant the license above

15.5 Review and Moderation

We reserve the right to:

• Review all user-generated content
• Remove content that violates these Terms
• Refuse to publish content at our discretion
• Edit content for clarity or compliance (with major edits requiring your approval)

We are NOT obligated to:

• Monitor all user content in real-time
• Pre-screen content before publication
• Act on every complaint about content

15.6 Testimonials and Reviews

If you provide a review or testimonial:

• It must be based on your genuine experience
• It must be truthful and not misleading
• We may feature it in marketing materials
• You consent to use of your name and photo (if provided)
• You can request removal at any time (though we may keep anonymized versions)

We will NEVER:

• Create fake testimonials
• Pay for positive reviews without disclosure
• Suppress legitimate negative feedback
• Misrepresent student experiences

15.7 Social Media Content

If you tag us or use our hashtags:

• We may repost or share your content
• We will provide credit and attribution
• You can request removal of reposts
• Standard license terms above apply

15.8 Content Removal Requests

To request removal of your content:

• Contact us through our contact form
• Specify the content to be removed
• We will process requests within 14 days
• Some content may be retained for legal or operational reasons

16. Health and Safety – Mandatory Warnings

CRITICAL NOTICE: Please read this entire section carefully before enrolling in any course.

16.1 Educational Purpose Only

Our courses provide education and training in nail care techniques. They do NOT:

• Replace medical advice or diagnosis
• Authorize you to perform medical procedures
• Provide health or safety certification
• Guarantee that techniques are safe for all clients
• Eliminate all risks associated with nail services

You are responsible for:

• Assessing client suitability for services
• Obtaining appropriate insurance
• Complying with health and safety regulations in your area
• Continuing education on safety and hygiene
• Knowing when to refer clients to medical professionals

16.2 Client Safety Obligations

Before providing any nail services, you MUST:

• Conduct thorough client consultations
• Perform patch tests for chemical products (as required by product manufacturers)
• Check for contraindications (allergies, skin conditions, infections, injuries)
• Obtain informed consent
• Maintain proper sanitation and hygiene
• Follow product manufacturer instructions exactly

Never proceed with services if:

• Client has active infections or open wounds
• Client has known allergies to products
• Client has medical conditions that contraindicate services
• You are uncertain about safety
• Client refuses patch testing or consultation

16.3 Allergic Reactions and Sensitivities

WARNING:

Nail products contain chemicals that may cause:

• Allergic contact dermatitis
• Respiratory irritation
• Eye irritation
• Skin burns or damage
• Sensitization (developing allergies over time)

Common allergens in nail products include:

• Methacrylates (in gel and acrylic products)
• Formaldehyde and formaldehyde-releasing preservatives
• Toluene
• Acetone and other solvents
• Fragrances and dyes

You MUST:

• Educate yourself about product ingredients
• Perform patch tests 24-48 hours before first use of new products
• Know how to recognize allergic reactions
• Have procedures for managing reactions
• Advise clients to seek medical attention if needed

16.4 Product Safety and COSHH Compliance (UK)

UK-Based Technicians:

You are legally required to comply with Control of Substances Hazardous to Health (COSHH) Regulations 2002.

This means:

• Conducting COSHH risk assessments for all products
• Obtaining Safety Data Sheets (SDS) from manufacturers
• Implementing control measures to minimize exposure
• Providing proper ventilation
• Using personal protective equipment (PPE)
• Training in safe handling and storage
• Maintaining records

Our courses provide guidance, but YOU are responsible for:

• Full COSHH compliance
• Understanding regulations applicable to your specific situation
• Seeking professional health and safety advice if needed

16.5 Hygiene and Infection Control

You MUST maintain rigorous hygiene standards:

• Sterilize or disinfect all reusable tools between clients
• Use disposable items where appropriate (files, buffers)
• Wash hands thoroughly before and after each client
• Clean and disinfect work surfaces
• Properly dispose of contaminated materials
• Follow bloodborne pathogen protocols

Failure to maintain hygiene can result in:

• Bacterial infections (paronychia, cellulitis)
• Fungal infections (onychomycosis)
• Viral infections (warts, herpes)
• Cross-contamination between clients
• Legal liability

16.6 Tool and Equipment Safety

Safe Use Requirements:

• Use only professional-grade tools and equipment
• Maintain tools in good condition (sharp, clean, undamaged)
• Follow manufacturer instructions for all equipment
• Never use damaged or faulty tools
• Store chemicals safely and according to regulations
• Dispose of sharp items in sharps containers

Electric files and drills:

• Require proper training (as provided in our courses)
• Must be used with extreme caution to avoid injury
• Can cause serious nail and skin damage if misused
• Should never be used on clients until you are fully competent

16.7 Personal Protective Equipment (PPE)

You should use appropriate PPE:

• Gloves (nitrile recommended) when handling chemicals
• Dust masks (N95 or FFP2) when filing to prevent dust inhalation
• Safety glasses when filing or drilling
• Aprons or protective clothing

Long-term exposure risks:

• Respiratory issues from dust and fumes
• Skin sensitization from repeated chemical contact
• Eye damage from flying particles or splashes

16.8 Contraindications

Do NOT perform nail services on clients with:

• Active fungal, bacterial, or viral nail infections
• Open wounds, cuts, or abrasions in treatment area
• Severe eczema, psoriasis, or dermatitis
• Recent surgery or injury to hands/feet
• Impaired circulation (diabetes, peripheral vascular disease) – without medical clearance
• Immunosuppression (chemotherapy, HIV/AIDS, organ transplant)
• Known allergies to nail products
• Previous severe reactions to nail services
• Pregnancy (for certain chemical services – use caution and obtain consent)

When in doubt:

• Refer client to GP or specialist
• Obtain written medical clearance
• Document decision not to proceed

16.9 Special Populations

Extra Caution Required for:

• Elderly clients (fragile skin and nails)
• Diabetic clients (impaired healing, circulation issues)
• Pregnant or breastfeeding clients (chemical exposure concerns)
• Clients with compromised immune systems
• Children and young adults (different nail structure and sensitivities)

You are responsible for:

• Adapting techniques appropriately
• Obtaining informed consent
• Recognizing when services are inappropriate
• Working within your competence level

16.10 Emergency Procedures

You MUST have procedures for:

• Allergic reactions (mild and severe/anaphylaxis)
• Chemical burns or exposure
• Cuts or bleeding
• Fainting or medical emergencies
• Product spills

You should have on hand:

• First aid kit
• Emergency contact numbers
• Product Safety Data Sheets
• Client consent forms with emergency contacts

16.11 Liability Disclaimer

IMPORTANT LEGAL NOTICE:

While our courses teach safe techniques and best practices, YOU ARE ULTIMATELY RESPONSIBLE for:

• Client safety during services you provide
• Professional liability and negligence
• Compliance with laws and regulations
• Maintaining appropriate insurance
• Continuing education and competence

We are NOT liable for:

• Injuries to you or your clients
• Allergic reactions or adverse events
• Infections or complications
• Business losses or claims against you
• Failure to maintain insurance or comply with regulations

By enrolling in our courses, you acknowledge:

• Nail services carry inherent risks
• Proper training is essential but doesn’t eliminate all risks
• You assume all risks associated with practicing
• You will obtain appropriate insurance before providing services to the public

16.12 Professional Insurance Requirement

MANDATORY ADVISORY:

Before providing nail services to paying clients, you MUST obtain:

• Public liability insurance
• Professional indemnity insurance (also called malpractice or treatment insurance)

Our certificates alone may NOT satisfy insurance requirements.

• Check with insurers before relying on our training
• Some insurers require accredited qualifications
• Disclose your exact training and qualifications to insurers

Working without insurance exposes you to:

• Personal financial liability for claims
• Legal costs
• Loss of personal assets
• Criminal penalties (in some jurisdictions)

16.13 Scope of Practice

You MUST work within your scope of competence:

• Only perform services you have been trained for
• Do not attempt advanced techniques without proper training
• Recognize the limits of your knowledge and skills
• Refer clients to specialists when appropriate (podiatrists, dermatologists, medical doctors)

You are NOT qualified to:

• Diagnose medical conditions
• Treat medical conditions through nail services
• Provide medical advice
• Perform services outside your training

16.14 Ongoing Education

Nail technology evolves constantly:

• New products and techniques emerge
• Safety standards change
• Regulations are updated
• Best practices evolve

You are responsible for:

• Continuing professional development
• Staying current with industry standards
• Updating safety knowledge
• Learning about new risks and precautions

17. Services Management

17.1 Course Availability

We reserve the right to:

• Modify course offerings at any time
• Discontinue courses with reasonable notice
• Update course content to reflect current practices
• Add or remove course materials

17.2 Platform Maintenance

Scheduled Maintenance:

• We may perform scheduled maintenance on our platform
• We will provide advance notice where possible
• During maintenance, course access may be temporarily unavailable

Unscheduled Downtime:

• We strive for 99% uptime but cannot guarantee uninterrupted access
• Technical issues may occasionally prevent access
• We will work to restore access as quickly as possible

17.3 Support Services

We provide:

• Email support for course-related questions (response within 2-3 business days)
• Technical support for access issues
• General inquiries support

We do NOT provide:

• 24/7 support
• Telephone support (contact form only)
• On-demand personalized tutoring (unless purchased separately)
• Business consultation (unless purchased separately)

17.4 Third-Party Services

Our platform may integrate with or link to third-party services:

• Payment processors
• Video hosting platforms
• Email service providers
• Analytics tools

You acknowledge:

• These services have their own terms and privacy policies
• We are not responsible for third-party service failures
• Third-party availability may affect our services

18. Term and Termination

18.1 Agreement Duration

This agreement remains in effect for as long as:

• You have an active account with us
• You have access to purchased courses
• You use our services in any way

18.2 Termination by You

You may terminate by:

• Closing your account through our contact form
• Ceasing to use our services

Effects of termination:

• You lose access to all courses (no refund unless within cancellation period)
• You must cease using marketing badges
• Outstanding payments remain due
• Sections that survive termination remain in effect

18.3 Termination by Us

We may terminate or suspend your access immediately for:

• Breach of these Terms
• Illegal activity
• Fraud or misrepresentation
• Abuse of services or staff
• Non-payment
• Threatening conduct

Effects of termination:

• Immediate loss of access
• No refund
• Potential legal action
• Reporting to authorities if appropriate

18.4 Survival of Terms

The following sections survive termination:

• Intellectual Property Rights
• Liability Disclaimers
• Indemnification
• Governing Law and Jurisdiction
• Any provisions that by their nature should survive

18.5 Data Retention and Record Keeping

To comply with legal, regulatory, insurance, and business requirements, Artistic Touch Studio Ltd retains certain student and transaction records for specific periods as outlined in our Privacy Policy.

Records may include enrolment details, course progress, certification evidence, assessment data, and communications. Student registration and certification records are typically retained for up to seven (7) years after course completion or account closure, and financial records for six (6) years in accordance with UK tax law.

All retained data is handled in full compliance with UK GDPR and the Data Protection Act 2018. After the required retention period expires, records are securely deleted or anonymised. Students may exercise their data-related rights, including the right to request earlier deletion where legally permissible, at any time via our contact form.

19. Modifications and Interruptions

19.1 Right to Modify Services

We reserve the right to:

• Change, suspend, or discontinue any aspect of our services
• Modify course content, structure, or delivery
• Update platform features and functionality
• Alter pricing for future purchases

19.2 No Guarantee of Availability

We do NOT guarantee:

• Uninterrupted access to courses
• Error-free operation
• That courses will meet your specific needs
• Compatibility with all devices or systems

19.3 Service Interruptions

We are not liable for interruptions caused by:

• Technical failures
• Maintenance and updates
• Third-party service outages
• Force majeure events
• Cyber attacks or security incidents
• Government actions or regulations

20. Privacy and Data Protection

20.1 Privacy Policy

Our collection, use, and protection of your personal data is governed by our Privacy Policy, which forms part of this agreement.

Key points:

• We comply with UK GDPR and Data Protection Act 2018
• We collect only necessary personal information
• We protect your data with appropriate security measures
• We do not sell your personal information
• You have rights to access, correct, and delete your data

Please review our full Privacy Policy at: https://artistictouchnailacademy.com/privacy-policy/

20.2 Data We Collect

During registration and course use:

• Name, email, contact information
• Payment information (processed securely by third parties)
• Course progress and completion data
• Communications with us
• Technical data (IP address, device information, browser type)

20.3 Your Rights (UK GDPR)

You have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data (subject to legal obligations)
• Restrict processing
• Data portability
• Object to processing
• Withdraw consent
• Lodge a complaint with the ICO (UK Information Commissioner’s Office)

To exercise your rights:

• Contact us through our contact form
• Specify your request clearly
• We will respond within 30 days

20.4 Cookies and Tracking

Our website uses cookies for:

• Essential site functionality
• Analytics and performance monitoring
• Marketing and advertising (with consent)

You can control cookies through:

• Cookie consent banner on first visit
• Browser settings
• Opt-out tools

21. Dispute Resolution

21.1 Informal Resolution

Contact us first through our contact form at https://artistictouchnailacademy.com/contact-us/ to resolve disputes informally.

We are committed to:

• Addressing concerns promptly
• Seeking fair resolution
• Maintaining professional communication

21.2 Mediation

If informal resolution fails, we agree to attempt mediation before litigation.

Mediation terms:

• Costs shared equally
• Conducted by mutually agreed mediator
• UK-based mediation services
• Good faith participation required

21.3 Jurisdiction and Legal Action

If mediation fails:

• Legal action must be brought in Scottish courts
• Governed by Scottish and UK law
• Consumer rights protections apply

21.4 Online Dispute Resolution (EU Customers)

EU customers may use the European Commission’s Online Dispute Resolution platform: https://ec.europa.eu/consumers/odr

22. Liability, Warranties and Disclaimers

22.1 Services Provided “As Is”

Our courses and services are provided “AS IS” and “AS AVAILABLE” without warranties of any kind, either express or implied.

We do NOT warrant:

• Uninterrupted or error-free access
• Courses will meet your specific needs or expectations
• Results or outcomes from applying course knowledge
• Compatibility with all devices or systems
• Accuracy or completeness of content (though we strive for both)

22.2 Limitation of Liability

To the maximum extent permitted by law:

We are NOT liable for:

• Indirect, incidental, or consequential damages
• Loss of profits or business opportunities
• Loss of data or information
• Personal injury (except as caused by our negligence)
• Damage to property (except as caused by our negligence)
• Claims arising from your use of course knowledge in professional practice

Our total liability is limited to:

• The amount you paid for the specific course in question
• This applies to all claims collectively, not per claim

22.3 Exceptions to Limitations

We do NOT limit liability for:

• Death or personal injury caused by our negligence
• Fraud or fraudulent misrepresentation
• Breach of statutory rights that cannot be excluded
• Any other liability that cannot be limited under UK law

22.4 Consumer Rights Acknowledgment

Nothing in this section:

• Affects your statutory consumer rights under UK law
• Excludes liability for breaches we are legally responsible for
• Limits remedies required by consumer protection legislation

22.5 Professional Practice Disclaimer

CRITICAL NOTICE:

We provide education only. You are solely responsible for:

• How you apply course knowledge
• Safety of services you provide
• Client outcomes and complications
• Professional liability and negligence
• Compliance with regulations
• Maintaining appropriate insurance

We are NOT responsible for:

• Your professional practice
• Injuries or damages to your clients
• Business losses or failures
• Claims made against you
• Regulatory violations

23. Indemnification

23.1 Your Agreement to Indemnify

You agree to indemnify, defend, and hold harmless Artistic Touch Studio Ltd, Radina Ignatova, and our affiliates, officers, directors, employees, and agents from:

Any claims, damages, losses, liabilities, and expenses (including legal fees) arising from:

• Your breach of these Terms
• Your violation of any law or regulation
• Your infringement of third-party rights
• Your professional practice using course knowledge
• Claims by your clients related to services you provided
• Your misrepresentation of qualifications or training
• Your unauthorized use of our intellectual property
• Your negligent or intentional misconduct

23.2 What This Means

If someone sues us because of something you did:

• You are responsible for defending us
• You pay all costs and damages
• You cooperate fully with our defense
• This applies even after your account is closed

Example scenarios:

• A client sues us claiming injury from services you provided after our course
• Copyright holder sues us because you shared our course content
• Regulator fines us for claims you made about accreditation
• Insurance company denies coverage because you misrepresented your training

23.3 Defense Rights

We reserve the right to:

• Assume exclusive defense of any claim
• Control settlement negotiations
• Require your cooperation in defense
• Reject settlements we deem inappropriate

24. Electronic Communications

24.1 Consent to Electronic Communications

By using our services, you consent to receive communications from us electronically.

We will communicate with you by:

• Email (to your registered email address)
• Notices posted on our website
• Messages in your course platform account
• Updates through our contact form system

24.2 Legal Effect

Electronic communications satisfy any legal requirement that communications be in writing.

This includes:

• Terms and Conditions acceptance
• Purchase confirmations
• Receipts and invoices
• Cancellation notices
• Legal notices
• Policy updates

24.3 Email Delivery

Your responsibility:

• Maintain a valid email address
• Check email regularly (including spam/junk folders)
• Update your email if it changes
• Add us to your safe sender list

We are not responsible for:

• Undelivered emails due to spam filters
• Your failure to check email
• ISP mail server issues
• Emails you delete without reading

24.4 Opting Out

Important legal and transactional emails cannot be opted out of:

• Purchase confirmations
• Account security notices
• Legal notices
• Terms updates

Marketing emails can be unsubscribed from:

• Click unsubscribe link in any marketing email
• Your statutory rights remain unaffected

25. Accessibility Commitment

25.1 Our Commitment

We are committed to making our courses and website accessible to people with disabilities.

We strive to:

• Comply with WCAG 2.1 Level AA standards
• Provide alternative formats where feasible
• Continuously improve accessibility
• Address accessibility concerns promptly

25.2 Accessibility Features

Current features include:

• Closed captions on video content (where available)
• Keyboard navigation support
• Screen reader compatibility
• Adjustable playback speeds
• Downloadable transcripts (where available)

25.3 Accessibility Assistance

If you encounter accessibility barriers:

• Contact us through our contact form
• Describe the barrier you encountered
• We will work with you to find a solution
• We may provide alternative formats or accommodations

25.4 Ongoing Improvement

We are continuously working to:

• Add captions to all video content
• Improve site navigation
• Test with assistive technologies
• Train staff on accessibility
• Incorporate user feedback

26. Insurance and Professional Requirements

26.1 Insurance Requirement

MANDATORY ADVISORY:

Before providing nail services to paying clients, you MUST obtain adequate insurance coverage, including:

• Public Liability Insurance: Covers injury to clients or damage to property
• Professional Indemnity Insurance: Covers claims arising from your professional services (also called treatment insurance or malpractice insurance)

26.2 Insurance Considerations

Important information:

• Our certificates may NOT satisfy all insurance requirements
• Some insurers require accredited qualifications
• You MUST disclose your exact training to insurers
• Failing to disclose training accurately may void coverage
• Insurance requirements vary by location

Check with insurers about:

• Whether our courses meet their requirements
• What additional qualifications may be needed
• Coverage limits appropriate for your services
• Any exclusions or restrictions

26.3 Working Without Insurance

WARNING:

Practicing without appropriate insurance exposes you to:

• Personal financial liability for all claims
• Legal costs (which can be substantial)
• Loss of personal assets
• Potential criminal penalties (in some jurisdictions)
• Professional reputation damage

We strongly advise:

• Never provide services to paying clients without insurance
• Review coverage regularly
• Understand policy exclusions
• Keep coverage current and paid

26.4 Licensing and Registration

You are responsible for:

• Checking whether your area requires licensing for nail technicians
• Obtaining any required licenses or permits
• Registering with local authorities if required
• Complying with inspection and reporting requirements
• Renewing licenses as needed

Common requirements may include:

• Business licenses
• Health department registration
• Cosmetology or nail technician licenses
• Salon permits
• Environmental health registration

26.5 Employer Requirements

If seeking employment:

• Employers may require accredited qualifications
• Our certificates may not meet all employer requirements
• Some salons require specific certifications or licenses
• Check requirements before applying

26.6 Our Role

We provide education only.

We do NOT:

• Provide insurance
• Guarantee insurance acceptance of our certificates
• Verify licensing requirements
• Ensure regulatory compliance
• Act as your professional supervisor

You are solely responsible for:

• Obtaining appropriate insurance
• Meeting licensing requirements
• Complying with regulations
• Maintaining professional standards

27. Miscellaneous

27.1 Entire Agreement

These Terms, together with our Privacy Policy and Refund Policy, constitute the entire agreement between you and Artistic Touch Studio Ltd regarding our services.

This agreement supersedes:

• All prior agreements or understandings
• Verbal representations
• Prior versions of these Terms
• Marketing materials or descriptions (except as specifically incorporated)

27.2 Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable:

• That provision will be modified to the minimum extent necessary to make it valid and enforceable
• If it cannot be modified, it will be severed from these Terms
• All other provisions remain in full force and effect

27.3 Waiver

Our failure to enforce any provision does NOT constitute a waiver of that provision or any other provision.

For example:

• If we don’t immediately act on a violation, we can still act later
• Allowing one violation doesn’t mean we allow all violations
• No waiver is effective unless in writing and signed by us

27.4 Assignment

You may NOT:

• Assign or transfer your rights or obligations under these Terms
• Transfer your account or course access to another person

We may:

• Assign these Terms to another entity (e.g., if we sell our business)
• Transfer course hosting to different platforms
• You will be notified of material changes

27.5 Force Majeure

We are not liable for delays or failures in performance resulting from causes beyond our reasonable control, including:

• Natural disasters (floods, earthquakes, storms)
• War, terrorism, or civil unrest
• Government actions or regulations
• Pandemics or epidemics
• Strikes or labor disputes
• Internet or telecommunications failures
• Cyber attacks or hacking
• Power outages
• Supplier failures

27.6 Relationship of Parties

Nothing in these Terms creates:

• An employment relationship
• A partnership or joint venture
• An agency relationship
• A franchise relationship

You are an independent learner and, if providing services, an independent business owner.

27.7 Third-Party Rights

These Terms are between you and us only.

Under the Contracts (Rights of Third Parties) Act 1999:

• No third party has any right to enforce any provision of these Terms
• This does NOT affect third-party rights that exist independently of this agreement

27.8 Notices

All notices to us must be sent through:

• Our contact form at: https://artistictouchnailacademy.com/contact-us/

We will NOT accept:

• Notices sent by email to any email address
• Notices sent by telephone
• Notices sent via social media
• Notices delivered in person

All notices to you will be sent to:

• Your registered email address, OR
• Posted on our website

Notices are deemed received:

• Immediately upon posting on our website
• 24 hours after email is sent (whether or not you actually read it)

27.9 Headings

Section and subsection headings are for convenience only and do not affect interpretation of these Terms.

27.10 Language

The English language version of these Terms is the official and binding version.

If these Terms are translated:

• Translations are provided for convenience only
• In case of conflict, the English version prevails
• We are not responsible for translation errors

27.11 Updates and Amendments

These Terms may only be modified:

• By us posting updated Terms on our website
• With effective date shown at the top of the document
• With notice provided as described in Section 2

No other amendments are valid:

• Verbal modifications are not binding
• Email agreements do not modify these Terms (unless signed by an authorized officer)
• Custom arrangements require written agreement

28. Contact Information

28.1 How to Contact Us

For all inquiries, support, or legal notices:

Contact Form: https://artistictouchnailacademy.com/contact-us/

This is the ONLY official contact method we accept.

28.2 What to Include in Your Message

Please provide:

• Your full name
• Your registered email address
• Your order number (if applicable)
• Clear description of your inquiry or issue
• Any relevant documentation or screenshots

28.3 Response Times

We aim to respond:

• Within 2-3 business days for general inquiries
• Within 1 business day for urgent technical issues
• Within 5 business days for legal notices

Business days are Monday-Friday, excluding UK public holidays.

28.4 Company Details

Full Legal Details:

• Company Name: Artistic Touch Studio Ltd
• Trading As: Artistic Touch – Nail Training Academy
• Company Number: SC832165
• Registered in: Scotland, United Kingdom
• Registered Address: Available on Companies House website at https://www.gov.uk/get-information-about-a-company
• Founder & Lead Educator: Radina Ignatova
• Based in: Dundee, Scotland, UK
• Website: https://artistictouchnailacademy.com

28.5 Regulatory Information

Data Protection:

• We are registered with the Information Commissioner’s Office (ICO)
• ICO Registration details available upon request
• Privacy concerns should be directed through our contact form

Consumer Rights:

• UK customers: Citizens Advice – https://www.citizensadvice.org.uk
• Trading Standards – https://www.tradingstandards.uk
• Online disputes (EU): https://ec.europa.eu/consumers/odr

Acknowledgment and Acceptance

By completing your purchase, creating an account, or accessing our courses, you acknowledge that:

✓ You have read these Terms and Conditions in full ✓ You understand your rights and obligations ✓ You agree to be legally bound by these Terms ✓ You meet the age requirement (18 years or older) ✓ You have the authority to enter into this agreement ✓ All information you provided is accurate and truthful

If you do not agree to these Terms, you must not use our services.

Questions About These Terms?

If you have questions about any provision in these Terms and Conditions:

• Contact us through our contact form
• We are happy to clarify any section
• We cannot provide legal advice (consult a solicitor for legal guidance)

Thank you for choosing Artistic Touch – Nail Training Academy.

We are committed to providing high-quality nail education and supporting your professional development.

Document Control:

• Version: 2.0
• Effective Date: 13 October 2025
• Last Updated: 22 October 2025
• Next Review Date: 22 April 2026 (6 months)
• Document Owner: Artistic Touch Studio Ltd
• Approved By: Radina Ignatova, Founder & Lead Educator

END OF TERMS AND CONDITIONS